Terms of service

1. Agreement to these terms

These Terms of Service (“Terms”) are an agreement between Second Flow Inc. (“Second Flow,” “we,” “us,” or “our”) and the person or organization that accesses or uses the Second Flow websites, console, integrations, author-facing ownership experience, APIs, and related services (the “Service”).

By creating an account, accepting an order, connecting an integration, or using the Service, you agree to these Terms. If you use the Service for an organization, you represent that you have authority to bind that organization, and “you” includes that organization. If you do not agree, do not use the Service.

An order form, data processing agreement, beta agreement, or other written agreement signed by both parties may add to or replace parts of these Terms. That signed agreement controls if there is a conflict.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is intended for business and professional use, not personal or household use.

Account information must be accurate and kept current. You are responsible for activity under your account, protecting access to your sign-in method, and promptly reporting suspected unauthorized access. You may not share an individual account, impersonate another person, or use credentials you are not authorized to use.

3. Organizations and administrators

An organization may appoint administrators who can manage members, integrations, repositories, context sources, understanding policies, and access to results and ownership signals. You understand that administrators may access, export, change, or remove information associated with the organization and may end your access.

The organization is responsible for giving its members and code authors any notices and obtaining any permissions required for its use of the Service, including workplace privacy, monitoring, employment, and consultation requirements. The organization must configure the Service in a way that is lawful and appropriate for its workforce and repositories.

4. The Service

Second Flow creates understanding checks from selected code changes and scoped project context. Authors submit an explanation, and the Service returns results and ownership signals to authorized members of their organization. Features may also publish workflow status to a connected source control provider.

You control which supported repositories and context sources are connected and the permissions granted to each integration. You authorize us to retrieve, process, reproduce, and transmit the information needed to provide the configured features.

Some features use artificial intelligence. AI output is probabilistic and can be incomplete or incorrect. Understanding checks, results, and ownership signals are decision-support tools, not guarantees of code quality, security, authorship, intent, knowledge, or future performance. You must apply appropriate human review and should not use the Service as the sole basis for employment, compensation, disciplinary, access-control, safety, legal, or other high-impact decisions.

We may improve, add, remove, or change features. We will provide reasonable notice when a material change significantly reduces the core functionality of a paid Service during an active order term, unless the change is needed sooner for security, law, or a third-party dependency.

5. Customer content and permissions

“Customer Content” means code, repository data, project context, prompts, responses, explanations, and other material you or your organization submits to or makes available through the Service. As between you and Second Flow Inc., you retain your rights in Customer Content. These Terms do not transfer ownership of Customer Content to us.

You grant us a worldwide, non-exclusive, limited license to host, copy, transmit, display, modify, and process Customer Content only as needed to provide, secure, support, and maintain the Service; comply with law; and follow your documented instructions. This license lasts only while needed for those purposes, subject to the retention terms in our Privacy Policy and any signed agreement.

You represent that you have the rights and permissions needed to provide Customer Content and instruct us to process it. You must not connect repositories, tools, or data that you are not authorized to access. Do not submit secrets, production credentials, malware, regulated health or financial data, export-controlled technical data, or unrelated personal information unless a signed agreement expressly permits it and suitable controls are in place.

We do not use Customer Content to train general-purpose AI models. Our use of personal information is described in the Privacy Policy.

6. Acceptable use

You may not use the Service to:

• Break the law or violate another person's rights.
• Access accounts, repositories, systems, or information without authorization.
• Upload malicious code; disrupt, overload, probe, scan, or test the Service except through an authorized security program.
• Bypass access controls, rate limits, usage limits, or security safeguards.
• Reverse engineer or attempt to extract source code, models, model weights, prompts, or non-public components, except where applicable law does not allow this restriction.
• Resell, sublicense, or provide the Service to a third party unless a signed agreement allows it.
• Use results or ownership signals to deceive, harass, discriminate, conduct covert employee surveillance, or make a high-impact decision without meaningful human review.
• Use automated means to scrape or extract data from the Service other than through an authorized API.
• Infringe intellectual property, privacy, confidentiality, or contractual rights.

We may investigate suspected violations and cooperate with lawful investigations. We will use reasonable efforts to limit any enforcement action to the affected account, content, or integration.

7. Confidentiality and security

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform under these Terms, protect it using reasonable care, and disclose it only to personnel and providers who need it and are bound by confidentiality obligations.

Confidential information does not include information the receiving party can show was already lawfully known, becomes public through no fault of the receiving party, is received lawfully without a duty of confidentiality, or is independently developed without using the other party's information. A party may disclose confidential information when legally required if it gives advance notice where legally allowed and reasonable assistance at the other party's expense.

We maintain administrative, technical, and organizational measures designed to protect Customer Content. You are responsible for managing members, integration scopes, repository access, and your own systems. Notify us promptly at [email protected] if you suspect a security incident involving the Service.

8. Beta and paid services

Features identified as alpha, beta, preview, early access, or evaluation are still being tested. They may be incomplete, change without notice, have lower availability, or be discontinued. Do not rely on a beta feature for production-critical, safety-critical, or legally required workflows. Feedback and operational data from beta use may be used to improve the Service as described in our Privacy Policy.

If an order includes fees, you agree to pay the amounts and taxes stated in the order. Except where the order says otherwise, fees are non-refundable and payment obligations are non-cancellable. We may change pricing for a later renewal term by giving advance notice. A purchase order does not add terms unless we expressly accept them in writing.

9. Third-party services

The Service interoperates with third-party products such as GitHub, Clerk, Cloudflare, OpenAI, and customer-selected context sources. Your use of a third-party product is governed by its own terms and privacy practices. We are not responsible for a third-party product or for changes, downtime, or data handling outside our control.

You authorize us to exchange Customer Content and account information with a third-party service when needed for an integration you or your organization enables. Removing the integration stops future access, but it does not automatically delete information already retained under the applicable retention rules.

10. Ownership and feedback

Second Flow Inc. and its licensors own the Service, including its software, design, documentation, models, workflows, trademarks, and other technology, excluding Customer Content. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your authorized account or order term.

If you send feedback or suggestions, you grant us a perpetual, worldwide, irrevocable, royalty-free right to use them without restriction or obligation. We will not identify you publicly as the source without permission.

11. Suspension and termination

You may stop using the Service at any time. An organization may end a member's access. Either party may terminate an order as provided in that order or for a material breach that is not cured within 30 days after written notice. We may suspend access immediately when reasonably necessary to prevent a security threat, unlawful use, material harm, or a continuing acceptable-use violation, or when fees are overdue after notice.

Where practical, we will give notice and a chance to remedy the issue and will restore access after it is resolved. On termination, your right to use the Service ends. Customer Content is deleted according to the Privacy Policy or a signed agreement. Terms that by their nature should survive will survive, including payment, confidentiality, ownership, disclaimers, liability limits, indemnity, and dispute provisions.

12. Disclaimers

To the maximum extent permitted by law, the Service and all beta features are provided “as is” and “as available.” Second Flow Inc. disclaims all express, implied, statutory, and other warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation.

We do not warrant that an understanding check, explanation, result, or ownership signal is complete, correct, or suitable for a particular decision; that the Service will find defects, vulnerabilities, or unauthorized code; or that connected services will remain available. Nothing in these Terms excludes a warranty or right that applicable law does not allow you to waive.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or business interruption, even if advised that those damages are possible.

Except for excluded claims below, each party's total liability arising out of or relating to the Service or these Terms will not exceed the greater of US $100 or the amount paid or payable to Second Flow Inc. for the Service during the 12 months before the event giving rise to liability.

The limits above do not apply to your payment obligations; a party's fraud, willful misconduct, or infringement of the other party's intellectual property rights; your breach of acceptable use or Customer Content obligations; indemnification obligations; or liability that applicable law does not allow to be limited.

14. Indemnity

You will defend Second Flow Inc. and its personnel from third-party claims arising from Customer Content, your unlawful or unauthorized use of the Service, your integrations, or your material breach of these Terms, and will pay resulting damages, settlements, and reasonable legal fees. We will promptly notify you of a claim, provide reasonable cooperation at your expense, and allow you to control the defense and settlement, except you may not settle in a way that admits our fault or imposes obligations on us without our written consent.

15. Governing law and disputes

California law governs these Terms without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Before filing a claim, each party agrees to give written notice and make a good-faith effort for 30 days to resolve the dispute informally.

If a dispute is not resolved, the state and federal courts located in San Diego County, California will have exclusive jurisdiction, and each party consents to venue there. Either party may seek injunctive or equitable relief at any time to protect intellectual property, confidential information, or system security. Consumer protections that cannot lawfully be changed by contract remain in effect.

16. General terms

You may not assign these Terms without our written consent, except as part of a merger or sale of substantially all relevant assets if the assignee is not our competitor. We may assign these Terms as part of a merger, reorganization, financing, or sale of the Service or relevant assets. Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations.

We may update these Terms. We will post the revised version and update the effective date. For a material change, we will give reasonable advance notice through the Service or by email. The change applies when stated in the notice; continued use after that date means you accept it. If you do not agree, you must stop using the Service before the change takes effect.

These Terms and any signed agreement are the entire agreement about the Service and replace earlier discussions on the same subject. A waiver must be in writing. If a provision is unenforceable, it will be modified only as much as needed and the rest will remain in effect. Headings are for convenience. Notices may be delivered by email, in the Service, or to the contact information on an order.

You must comply with applicable export controls and sanctions and may not use the Service in an embargoed location or on behalf of a prohibited person where doing so would violate United States law.

17. Contact

Second Flow Inc.
Encinitas, California, United States
[email protected]

Send legal notices with “Legal notice” in the subject. Notices to you may be sent to the email address associated with your account or organization.